Your Privacy Matters
We are committed to protecting your personal information and ensuring a safe and secure experience.
1. Introduction
At RideReserve, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our platform and services.
2. Information We Collect
When you make a booking or enquiry, we may collect your name, contact details, booking information, payment confirmation, and information required for identity and driving licence verification.
3. How We Use Your Information
We use your information to:
- Process and manage bookings and enquiries.
- Verify customer identity and driving eligibility.
- Communicate booking updates and service information.
- Process payments, refunds, and customer support requests.
- Improve our services and maintain platform security.
4. Payments & Security
Payments are processed through authorised payment service providers. RideReserve takes reasonable measures to protect customer information and does not store complete payment card details on its platform.
5. Information Sharing
We do not sell your personal information. We may share necessary information with trusted service providers, verification partners, or relevant authorities where required by law.
6. Identity Verification
Customers may be required to present valid identification and a driving licence before vehicle collection. Verification is conducted to protect our customers, vehicles, and business operations.
7. Data Retention & Your Rights
We retain personal information only as long as necessary for legitimate business purposes or legal obligations. You may contact us to request access, correction, or deletion of your personal information, subject to applicable law.
8. Cookies
Our website may use essential cookies and analytics tools to improve functionality, security, and user experience.
9. Policy Updates
We may update this policy periodically. Any changes will be published on our website.
10. Contact Us
For privacy-related questions or requests, please contact RideReserve through our official website. You can also call us on 053 882 2056 or email info@ridereserve.com.
11. Our Commitment
RideReserve — Your Privacy Matters.